To our Body Back Family, we never want to surprise you and find it’s the best practice to be open and upfront with all patients. Below is our policy for missed appointments.
Missed/Late show/No-Show Appointment Policy
Appointments that are cancelled with less than 24 business hours advanced notice or that are no showed will be subject to a $40 fee. Patients who have 3 or more missed appointments within any given 12-month period or who have an excessive history of late cancellations, missed appointments, or a combination of the two will be subject to discharge from the practice. (10 minutes late or more may be considered as missed).
Please be advised that missed appointment fees will be assessed to your account and charged to your credit card on file within 7 days of the appointment. We do not generate statements for missed appointment fees.
We require patient to securely leave a credit card on file to be processed only at your appointment for payment or in the case there is a missed appointment fee applied to your account.
Missed Appointment & Late Cancellation FAQ’s
Why do I have to pay a fee if this is my first offense?
All missed appointments whether it’s your first offense or third is time that your provider could have been treating another patient. Additionally, medical offices get paid only when they are seeing a patient therefore the cost of this time is passed along to the patient that either missed or late cancelled their appointment.
Our billing practices are fair across the board for our entire patient population whether you are a new patient or a long-standing established patient.
I scheduled a same-day visit and didn’t have 24-hours to cancel. Why am I being charged a late cancellation fee?
We consistently have a ‘waiting list’ of patients in need of our care, just like yourself. When scheduling a same day visit, we expect that you will attend. Appointments fill quickly and when you late cancel, we likely will not be able to schedule another patient on such short notice.
I was late to my appointment but rescheduled to another time or another provider that same day. Why am I being assessed a missed appointment fee?
We do our best to accommodate patients even when they’re late but sometimes that’s not feasible, your lateness may impact our ability to see other patients on time. When this occurs, you may be rescheduled to another time or provider which means you have now taken up two appointments in a single day. You missed one and were seen for one. Your missed appointment fee is for the appointment that you arrived late to.
Why do I have to pay a late cancellation fee if I have had to wait for a provider to see me before?
We do our very best to see you as close to your appointment time as possible. Unfortunately, unforeseen circumstances or medical complications with another patient may arise throughout the day causing your provider to run behind. Sometimes that patient may be you and when that happens, we will give you the same time and care. Please remember that your provider is the medical professional and you have made an appointment to see them for their expertise.
I didn’t get an appointment reminder. Why am I being charged a missed appointment fee?
Appointment reminders are a courtesy. We encourage patients to verify and update demographics every time they are in the office to ensure we have the most up-to-date information on file. Ultimately it is the patient’s responsibility to write down their appointments and show up for them as scheduled. Your provider will not forget your appointment, so we ask the same of you.
*Exceptions to these rules made at the discretion of the provider and Body Back Team.
We truly appreciate your understanding with this policy. It’s in our hearts to take the very best care of everyone that comes to us, and this helps us obtain that goal. Your advanced notice allows us to see another patient who is in need.